Zoomy electric bike kits offer peace of mind as we stand behind our product with a limited warranty that covers the drive unit, battery and controller for 1 full year. Ride confidently knowing we have you covered! To learn more, read below for all the details.
Zoomy Ebike Corporation, U.S.A. warrants all new ebike kits purchased from an authorized dealer in the United States. We guarantee our products will be free from defects in material and workmanship for the period of time stated below, subject to certain limitations.
The drive unit (including the motor assembly, housing cover, internal gears, motor control unit assembly) and battery will be warranted for a period of one (1) years from the Date of Purchase, subject to exclusions noted herein. All other Zoomy Ebike components, unless expressly excluded hereunder, will be warranted against defects in material or workmanship, for a period of one (1) year from the Date of Purchase, subject to exclusions noted herein. Replacement parts used in warranty repairs will be warranted for the balance of the applicable warranty period.
Obtaining Repairs Under Warranty. During the period of warranty, Zoomy or any authorized dealer will, free of charge replace, at Zoomy’s discretion, any parts determined defective by Zoomy due to faulty workmanship or material from the factory.
Owner’s Responsibility. The owner is responsible for ensuring that any ebikes and components are properly operated, maintained and stored as specified in the Owner’s Manual. The owner of the ebike kit should notify Zoomy of any and all apparent defects within ten (10) days of delivery if applicable.
General Exclusions From Warranty. This warranty will not cover the repair of damage if the damage is a result of abuse or neglect of the product. Examples of abuse and neglect include, but are not limited to: 1. Racing or competition use, modification of original parts, abnormal strain. 2. Lack of proper maintenance as described in the Owner’s Manual, installation of parts or accessories that are not equivalent in design and quality to genuine Zoomy parts. 3. Damage as a result of accidents, collisions, road hazards, or operation on surfaces, such as stairs, not intended for conventional bicycle use; damage from external factors such as salt air or saltwater, bird droppings, or chemicals. 4. Commercial applications, such as transporting cargo, delivering newspapers, and bicycle rentals. 5. Temporary decrease in power or distance that can be traveled on a single battery charge, as described in the Owner’s Manual, due to operating conditions such as ambient temperatures, load, inclines, frequent starting and stopping, and normal system-protection functions, as well as temperature-related performance of the battery charger. 6. Normal deterioration, including the gradual decrease of battery capacity over the one (1) year warranty period as long as the battery capacity is still 50% or more of the initial capacity before the warranty expiration and the total number of battery charging cycles is 700 or less. Other normal deterioration includes natural fading of painted or plated surfaces, and cosmetic ozone or weather cracking in tires.
Specific Parts Excluded From Warranty. Parts replaced due to normal wear or routine maintenance such as tires, tubes, cables, grips, throttle, spokes, lenses, light bulbs, springs, chains, packing, and the sprocket. Charges for transporting the replacements to and from Zoomy are excluded from warranty coverage.
Transfer of Warranty. Warranty from the original purchaser to any subsequent purchaser is not permittedand is only valid for the original purchaser.